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FAQ

What's your size range?

We believe that everyone should be able to wear their dream dress, no matter their shape or size. We are proud that most of our gowns can be ordered from AU 2-40/US 00-36.

To find your best size, you can CLICK HERE to check out our size guide!

I've found my dream dress! But how can I order it?

We don’t sell direct but you can find our dresses in more than 250 global retailers! To find your nearest store, CLICK HERE to head over to our Boutique Finder.

Need a little more info before you’re ready to order? CLICK HERE to check out our complete ordering guide!

How do I find the price of a dress?

We recommend contacting your nearest stockist for all pricing information. Please note that rush orders and other special requirements may incur additional charges.

How long do pre-orders take to arrive?

There are many factors that can influence order times but as a general guide standard pre-orders can take up to 18 weeks to arrive. In many cases a rush service is available, however, we recommend contacting your nearest stockist for more information on delivery timeframes.

COVID-19: While we are not facing any delays due to COVID-19, please ensure that you plan ahead as much as possible over the coming months. if you have an event coming up, we suggest ordering ASAP to avoid disappointment.

Is it possible to try on a dress before I buy it?

As all of our retailers individually select which styles they want to carry it may not always be possible to try on your dream dress- or even see it in person before ordering. We recommend contacting your nearest boutique to check if your favourite styles are available in store.

Can’t find the style you are looking for? We aim to provide as much detail as possible on our website to help you choose. Take a look through the photos and videos to see the fit and movement up close and personal!

Can you tell me which store has my favourite dress in stock?

Unfortunately our team isn’t able to look up exactly which store has a particular dress in stock. We recommend contacting the stores in your area to help get you started on the ordering process!

How can I wash my dress?

We know that it’s important that your dresses are well cared for. So to take care of your dresses and ensure you can wear them again we recommend: 

Hand washing as an alternative to machine wash

Using a mild detergent and cold water

And hanging to dry in the shade 

Can I customise my dress?

We do not offer customisation services, however you can check with your local stockist or boutique to help you with finding a seamstress to help you with alterations. However, we are more than happy to supply you with more material for altercations to your bridal wear.

If you wish for this, feel free to email customerservice@taniaolsen.com.au